GemDent No-Risk Return & Exchange Policy
At GemDent, your satisfaction matters. We offer a straightforward No-Risk Return & Exchange Policy to ensure confidence in every purchase.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Please notify us within 24 hours of delivery
- Items must be returned within 30 days of delivery
- All returns are inspected upon receipt to confirm eligibility
Once approved, we will issue a replacement or store credit
Returns for Items Ordered in Error
If you ordered the wrong item or changed your mind:
- Returns are accepted within 30 days of delivery
- Items must be unused, unopened, and in original condition
- Products that do not meet these criteria cannot be accepted
Opened Products
Due to hygiene and safety regulations, opened dental products:
- Cannot be returned or credited under any circumstances
Return Shipping Costs
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- GemDent is not responsible for items lost or damaged in transit
Please ensure items are securely packaged.
Returns damaged due to improper packaging may not be eligible for credit.
Inspection & Eligibility
- All returns are inspected upon receipt
- Items that do not meet return criteria will be returned to the customer
This policy does not affect your statutory rights.
Refund Processing
- Returns are processed within 7–14 business days after receipt
- Refunds typically appear within 3–5 business days after processing
- Timing may vary depending on your financial institution
How to Start a Return
To initiate a return or exchange, please contact us:
📧 info@gemdentus.com
📞 949-299-7988
Our team will guide you through the process.